Support Operations Project Manager

Israel - Ramat-Gan · Full-time · Middle

About The Position

The Support Operation group is part of the customer experience department and its main goal is to enable and assist the entire department (and company) in providing top-notch and the best service to Elementor’s customers.

In this strategic and key position, you will report to the Director of Support Operations. The Support Operations Project Manager will enable ongoing activities, projects, and initiatives across the entire Support organization (approx. 100 engineers and managers) to implement new tools, methodologies, and processes in order to improve and provide the best service to Elementor’s clients.

Responsibilities

  • Lead the planning and execution of strategic projects through demonstrating a high level of project management quality while getting to a successful delivery
  • Create and execute project work plans and make appropriate revisions to meet changing needs
  • Manage projects both on the day-to-day level while being able to have a clear view of the project’s status
  • Problem-solving, constantly identifying gaps and risks, while taking the initiative to find a solution and execute it
  • Ensure project documents are complete, current, and stored appropriately
  • Contribute to program methodology building, based on lessons learned, processes and gained experience
  • Help teams implement changes effectively
  • Work closely with almost all of the company departments and key stakeholders (Support, Training, Product, Customer Success, Marketing, R&D, DevOps)

Requirements

  • 2-4 years working experience in a Project Management role in a tech environment - Must
  • Demonstrated experience in presenting project status and deliverables to team members and management
  • Excellent verbal and written communication skills, both in English and Hebrew
  • Experience working with project management tools, such as Monday, Jira, Asana, or others
  • Great multitasking and time-management skills
  • Strong tendency to solving problems and continuous improvement
  • Attention to detail
  • Ability to work under pressure
  • Methodological and analytical
  • Transparency, accountability, and ability to work independently

Nice to have:

  • Experience in customer support practices and methodologies
  • Experience creating & writing workflow and support processes
  • Experience with WordPress

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