Technical Support Tier 2 - APAC

APAC · Full-time

About The Position

As Elementor’s Tier 2 Technical Support Agent you will be part of our advanced technical response team. You will receive comprehensive technical training into Elementor’s technologies and products and will be involved, daily, in triage (review, analysis, and resolution) of complex technical issues, encountered and reported by our customers, via tickets and emails, using a continuously evolving set of cutting-edge tools.

The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with the cutting-edge technology that’s building the web of tomorrow.

Responsibilities

Be introduced to Elementor’s technology and learn about the different services we offer our customers
Be trained on the inner workings of our tools, and become part of our select team of technical support experts
Triage new customer requests and drive the best course of action for resolution
Communicate with Elementor’s customers, and liaison their service requests to our professional teams
Proactively engage with customers and assist in expanding their usage of our products
Use different communication tools to enhance customer experience and maintain high availability of our support functions
Collaborate with other team members and company departments to generate greater knowledge and contribute to an enhanced customer experience
Build up your customer service skills and grow your professional expertise

Requirements

At least 2 years experience in Technical Support (Tier 1 or 2)
Experience with WordPress, HTML, CSS and JavaScript
Experience with web development and inspection tools
Knowledge of PHP and other coding languages - an advantage
Knowledge of Web Applications
Experience with Web Servers and infrastructure, hosting, cloud and SaaS - an advantage
Web Design/Development background - an advantage
Knowledge of Elementor tools - a major advantage
Ability to analyze and solve complex technical problems
Ability to fluently communicate complex technical ideas in English, in writing
Ability to break down and guide through a technical process
Ability to work under pressure
Organised and methodical
A team player that can also operate independently, in a work-from-home environment (offshore Israel)
Exceptional courtesy, patience and overall a “people’s person”

This position is for candidates located in the area of APAC only.

Please submit your resume in English.

Technical Support Tier 2 - APAC

About The Position

Responsibilities

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