Customer Support Trainer

Israel · Full-time

About The Position

We are looking for a Customer Support Trainer to join our Customer Support team.

Responsibilities

  • Develop digital and print educational material (e.g. videos and manuals)
  • Organize webinars about product features and sales techniques
  • Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
  • Identify individual and team skills gaps
  • Schedule regular training sessions (e.g. monthly or quarterly)
  • Develop a full training program for new hires, including communication and troubleshooting skills
  • Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
  • Assess the impact of each educational course on staff performance and client satisfaction
  • Develop and maintain updated records of training curricula and material

Requirements

  • Experience with WordPress and its ecosystem
  • 3 years of experience in technical customer support/success
  • 2 years of experience in training
  • Experience with Elementor before - an advantage
  • Strong front-end orientation (CSS, HTML, JS, PHP)
  • Familiarity with interactive learning platform
  • Excellent communication and presentation skills
  • Superb level of English
  • Methodic and structured approach

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