As Elementor’s Tier 1 Customer Support Manager, you will be responsible for the daily operations of Elementor’s Tier 1 support team, its facilities, daily performance, and professional growth.
As part of your ongoing duties, you will be responsible for managing a resilient and flexible staffing plan, that will ensure the availability of T1 support agents throughout the day, in order to meet or exceed Elementor's established customer SLAs. You will act as the highest leadership role in the Tier 1 function, reporting to the regional director of support in EMEA (based in Israel).
Additionally, you will be responsible for the proper management of all facilities and infrastructure of the Tier 1 site and will ensure its continuous availability, the agents’ wellbeing, and the proper use of resources.
As a key leader for Elementor’s customer-facing group, you will have the opportunity to collaborate with a global team of professionals in continuously developing and enhancing Elementor users’ customer experience, on a daily basis.
This position is for candidates located in Israel only.
Nice to have: