Cloud Technical Support

Israel & Global · Full-time · Middle

About The Position

We’re a growing start-up company that is changing the internet by providing people around the world the best tools to build amazing websites. We have over 4 million active websites and a world-wide community that loves our product. In order to keep growing, we are looking for a talented and hardworking Technical Support agent to join our Support team.

Responsibilities

  • Provide advanced support via emails or chat in a timely manner 
  • Strive to solve customers’ issues related to server environment
  • Answer a variety of product related questions through our support desk, in a professional, empathetic and courteous way.
  • Find out and report bugs or other issues when they are reported by any of our users.
  • Create a positive customer experience by troubleshooting and resolving technical issues
  • Respond to questions on products and services


Requirements

  • Superb level of English
  • At least 2 years of experience in a technical support role, preferably B2C
  • A solid understanding of web hosting, website, and internet-based products and services
  • Substantial experience with WordPress, and knowledge using plugins - an advantage
  • Knowledge installing WordPress on Linux servers - an advantage
  • Experience with MySQL
  • Knowledge of PHP - an advantage
  • High sense of urgency
  • Ability to multitask, prioritize and work independently
  • Exceptional courtesy and overall a “people’s person”
  • Experience providing support for an online production system - an advantage
  • Experience with Elementor - an advantage

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