Customer Support

Remote · Full-time

Work environment

We are a team of WordPress designers and developers that are building the future of website design, pixel after pixel, div on top of div. We have thousands of happy and loyal customers. We are also growing at an amazing rate every month, with hundreds of new monthly users, and many challenges as well.

We are a company that is lead by design. A considerable part of our job is to improve how people from around the world create website, and give them the tools for a faster and better workflow. This is the place where you will be able to do your finest work

Responsibilities

  • Answer support tickets – You will be responsible for replying to support tickets via HelpScout / FB chat throughout the week
  • Provide superb customer support – Provide clear customer service via different channels, solving technical problems that have to do with WordPress, website design and maintenance.
  • Solve customer problems – Answer a variety of product related questions through our support desk, in a professional, empathetic and courteous way.
  • Answer pre-sale questions – You will help answer any questions potential customers might have. You will also assist in making the right decision concerning buying Elementor.
  • Find out about bugs – Finding and reporting bugs or other issues when they are reported by any of our users.

Requirements

  • Superb level of English
  • Substantial experience with WordPress, and knowledge using plugins
  • CSS & HTML know how
  • Knowledge installing WordPress on Linux servers (FileZilla/DirectAdmin/cPanel)
  • Exceptional courtesy and overall a “people’s person”
  • jQuery, PHP and other coding knowledge – an advantage
  • You have used Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development before
  • You’ve worked with Elementor before
  • You are always polite

Position Details

What we need to know:

  • When can you start?
  • What is your relevant experience?
  • How familiar are you with WordPress?
  • What is your salary expectation (USD)? 
  • Website / Blog / Social media profile? 

Apply for this position