Job opportunity: Back Office Support Associate

Back Office Support Associate

Israel - Ramat-Gan · Full-time

About The Position

We’re a fast-growing start-up company that is changing the internet by providing people around the world the best tools to build amazing websites. We have over 5 million active websites and a world-wide community that loves our product. In order to keep growing, we are looking for a Back-Office Support Agent who will join our Support Group and will be part of the B/O and Operations team.

Responsibilities

Global customers' support - being a direct customer support agent; handling and resolving all customers’ inquiries and requests concerning Accounts and Billing issues, such as payments, refunds, users’ accounts, etc.
Maintain a supportive, helpful communication channel with our customers, while following the company’s policies, guidelines, and procedures
Operate our store’s back office while keeping confidential records private and secure at all times
Support and take part in the B/O team and Support Group responsibilities - gather and provide data, generate reports, monitor processes, and strive to improve them
Assisting and coordinating with all company’s teams and interfaces as part of the work routine and special projects
Collaborate with other company departments to generate greater knowledge and contribute to a better customer experience

Requirements

Superb level of English is a must, additional languages - an advantage
High-level of written and verbal communication skills
Exceptional courtesy, patience and overall a “people’s person”
At least 1 year of previous work experience in a Customer Service, Back Office Support or equivalent roles
Reliability, integrity, and discretion
Strong ethics, with an ability to manage confidential data. Proven experience working with discrete information would be an advantage
Excellent organizational skills and ability to work independently
Knowledge of computer operating systems, MS Office software, and G Suite.
A team player
Working knowledge of CRM platforms - an advantage

Back Office Support Associate

About The Position

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