Tier 1 - AM/LATAM

Americas & LATAM · Full-time

About The Position

As Elementor’s first line of customer support you will be our community’s gateway to receive assistance for, and learn more about, the tool that helps them drive their business.

You will learn how to triage (review, analyze, and resolve) a variety of customer issues, quickly, and professionally, and will communicate with web professionals from around the world, via tickets, emails, and live-chat.

The Tier 1 agent is an entry-level position that can be a gateway role to any aspiring web technologist, with a passion for customer service and for making a dent in the world.

Elementor maintains an extensive global customer community, and all our customer support representatives are required to be fluent in English, and to be able to clearly express complex technical information, to a diverse audience.

Responsibilities

  • Be introduced to Elementor’s technology and learn about the different services we offer our customers
  • Triage new customer requests and drive the best course of action for resolution
  • Communicate with Elementor’s customers, and liaison their service requests to our professional teams
  • Learn and use advanced support tools, methodologies and practices
  • Collaborate with other team members and company departments to generate greater knowledge and contribute to a better customer experience
  • Build up your customer service skills and grow your professional expertise

Requirements

  • Troubleshooting and technical issue analysis skills
  • Ability to fluently communicate complex technical ideas in English, in writing
  • Ability to break down and guide through a technical process
  • Ability to work under pressure
  • Transparency, accountability, and the ability to work independently
  • Exceptional courtesy, patience and overall a “people’s person”
  • Experience with Wordpress, HTML, CSS - an advantage
  • Web Servers and web infrastructure - an advantage
  • Elementor tools - a major advantage

This position is for candidates located in the area of Americas & Latin America only.

Please submit your resume in English.

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